Program Terms and Conditions

Effective Date: 15 July 2021.


The Program referred to in these Terms and Conditions is titled My McCAIN Fries Advantage and has been created for McCAIN Foods (Aust) Pty Ltd ABN 96 000 629 587 (“McCAIN Foods”). The Program can be found at and

The Program is managed by Accumulate Loyalty Services Pty Ltd ABN 38 085 529 979.

Administrator(s) are McCAIN Foods' representatives who have client authority in this Program.

A Participant of this Program is a member whom McCAIN Foods has added to the participant database, or has registered (if applicable) and been accepted by McCAIN Foods for this Program.

Points are the currency by which the program operates and can be interchanged with term “tokens”. Participants earn points or tokens that can then be redeemed for rewards.


The Program will begin 1 February 2010.


To be eligible for this Loyalty Program, you must be a foodservice end-user customer of McCAIN Fast Fry 10mm Fries or McCAIN Straight Cut 13mm Fries. The Program is open to each end-user business that operates in Australia and New Zealand within the food service industry (“Eligible Business”). McCAIN Foods reserve the right, in its absolute discretion, to determine whether a business is an Eligible Business for the purpose of the Program. McCAIN Foods reserve the right, at any time, to verify the validity of registrations, sales figures and Eligible Businesses (including an “Eligible Business” identity) and to disqualify any Eligible Business which registers not in accordance with these Terms and Conditions or does not participate in accordance with these Terms and Conditions. McCAIN Foods reserve the right to validate all tokens redeemed through the program by requesting further verification of purchases by way of invoices or other supporting documentation. McCAIN Foods may decline to provide any reward to an Eligible Business if the tokens or sales data are subsequently found to be invalid or not in accordance with these Terms and Conditions. Errors and omissions will be accepted at McCAIN Foods discretion. Failure by McCAIN Foods to enforce any of its rights at any stage does not constitute a waiver of those rights. McCAIN Foods decision is final and no correspondence will be entered into.

Points are not transferable between Participants and are not redeemable for cash. The addition of cash by an individual to claim a reward is not allowed.

Redeemed rewards remain the property of the eligible business as entered in the Business Registration section of the My McCAIN Fries Advantage website.

Australian and New Zealand participants must use their respective websites in order to register and redeem points as part of this program.

Claiming Rewards

Participants of this Program can claim rewards at any time during the duration of the Program.


McCAIN reserves the right to reclaim and/or recover any points or the equivalent cash value of rewards in the case of overstatement of sales or performance.

Annual Fees

There are no fees to register for this Program.

Points/Token Expiration

Points are valid for 2 years and will expire on the 15th of the month following the second anniversary of the date of issue. If points are earned on 24 July 2016 they will expire on 15 August 2018. Expiration of points is based on first in first out. Points earned during this program are available during the life of the program and can be used up to 30 days following the program close.

Notice and communication

When you first register you’ll receive an email that confirms your registration. Throughout the Program, from time to time you may receive emails from O.C. Tanner and McCAIN Foods and regarding important information about the Program and McCAIN Foods products and services. Emails may include:

  • special offers and promotions available, including relating to McCAIN Foods products and services outside of the Program;
  • important company information; and
  • relevant personal information about your rewards

Points/Token Redemption

  • Participants must be registered for the program via the website before any tokens are submitted to O.C. Tanner for points allocation and redemption.
  • Points received by Participants may be redeemed at any time through the program. We expect Participants will be redeeming their own points. Should another person redeem the Participants’ points without consent, neither McCAIN Foods nor O.C. Tanner will be accountable for this fraudulent action
  • All Rewards are subject to availability and some restrictions may apply. The Client and O.C. Tanner reserves the right to modify the Rewards redeemable at any time without notice
  • Points accumulated are not exchangeable for other Rewards nor are they refundable, replaceable, or transferable for cash or credit under any circumstances
  • Tokens must be submitted using the process outlined on the Program website. The token submission form must be fully completed by the Participant and included with all tokens submitted in order to trace and allocate points to the relevant registered Participant's account. Should this process not be followed, tokens will not be converted to points and the Participant will not be able to redeem them for rewards. It is the responsibility of the Participant to follow the token submission process.

Termination of the Program

If this Program is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of McCAIN Foods, McCAIN Foods reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any Eligible Business; or (b) to modify, suspend, terminate or cancel the Program, as appropriate. Participants will only be eligible for rewards earned during the Program up to the termination date. Rewards must be redeemed within a month of termination and any outstanding points will be forfeited.

Tax Liability

Any liability for fringe benefits tax imposed on rewards under this Program will be the responsibility of the Participant. Any liability for other Commonwealth, State or other taxes will also be the responsibility of the Participant.


Any decision made by the Manager of this Program on a point of dispute in relation to this Program shall be final and binding.


Certain conditions may be enforced by the relevant suppliers for travel-related rewards (for example, time of travel). In all cases of non-availability of an advertised reward every endeavour will be made to supply you with a substitute determined by O.C. Tanner in conjunction with McCAIN Foods to be of equal value. Alternatively, you may be allowed to select another reward.

McCAIN Foods and O.C. Tanner reserves the right to remove, vary, or substitute any or all of the rewards contained in this catalogue at its absolute discretion.

McCAIN Foods and O.C. Tanner accept no responsibility for:

  • incidental costs (including, but not limited to, those relating to travel-related rewards)
  • any damage or loss of goods in transit
  • installation of goods where applicable
  • damage or injuries arising from the use of the products and services provided through the Program
  • provision of accessories, batteries etc.

McCAIN Foods and O.C. Tanner recommend that Participants take out appropriate insurance at their own expense when claiming rewards. Such insurance may include, but is not limited to, transit, travel and delivery insurance.


McCAIN Foods and O.C. Tanner reserve the right to vary, alter or amend any or all parts of this Program at their absolute discretion. You will be notified of any such change or variation in writing.

This is a restricted rewards Program and has no relation to any other aspect of rewards schemes or any other rewards that may be available at the time of this Program.


These terms and conditions form the basis of the Program. It is your responsibility to read and understand them. McCAIN Foods and O.C. Tanner have made every effort to ensure the information provided in relation to this Program is accurate and in good faith.

McCAIN Foods and O.C. Tanner reserve the right to send information to Participants about their account and changes to the Program from time to time. McCAIN Foods and O.C. Tanner reserve the right to suspend or terminate the Program at any time, without notice.

McCAIN Foods and O.C. Tanner reserve the right to change the Program upon giving appropriate notice. Such changes may include, but are not limited to, the terms and conditions, annual fees, points conversion rates, and points required for redemption.

Members known to be engaged in inappropriate activity will forfeit accumulated points at McCAIN Foods' and O.C. Tanner’s absolute discretion. Inappropriate activity may relate to accumulation of points, method of purchase, or any other activity deemed inconsistent with the nature and intent of this Program,

Neither McCAIN Foods' nor ‘O.C. Tanner’ failure to enforce a particular term or condition constitutes a waiver of that term or condition.


McCAIN Foods’ privacy policy on the collection, use and disclosure of your personal information is set out in its Global Privacy Policy [HYPERLINK TO:] which forms part of these Terms and Conditions.

Contact Information

For email correspondence:

For written correspondence:
My McCAIN Fries Advantage
PO Box 555
Port Melbourne Victoria 3207

For telephone enquiries:
Australia: 1300 284 907
NZ: 0800 885 034
fax: +61 3 9646 7798